Privacy Policy

Personal Information We Collect

• Name, date of birth and contact details at sign-up
• Payment and transaction history
• Gaming logs and bonus activity
• Communications with support

We need this data to run your account, comply with regulations and prevent fraud. Without it we cannot offer our services. We retain records as required by law and our licence. After that, we delete or anonymise data where possible. We also collect technical data such as IP address and device type for security and fraud prevention.

We use encryption and access controls to protect your information. Our staff are trained on data protection. We do not sell your data to third parties. We may use cookies and similar technology to remember your preferences and keep you logged in. You can adjust browser settings to manage cookies.

Your Rights

Access and Correction

You can request a copy of your personal data or ask us to correct errors. We'll process requests in line with New Zealand privacy law.

1. Submit a request via our contact form or support
2. We verify your identity before releasing data
3. We aim to respond within 30 days

In some cases we may refuse or redact data where disclosure would harm others or breach legal obligations. We may share data with payment providers, regulators or fraud services when necessary; such sharing is governed by strict agreements. Some data may be processed outside New Zealand; we use appropriate safeguards in those cases.

You can opt out of marketing emails at any time. Account-related messages (e.g. withdrawals) are always sent. For questions about your data, contact our support team. If a breach affects your data we will notify you as required by law. We may also collect information when you take part in promotions or contact support. Our systems log certain technical data for security and fraud prevention. We retain records as long as required by our licence and applicable law.